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You're supposed to take that to human resources.Not sure if it's warranted a full report already but why is this kind of behavior acceptable when a staff is doing it, but it's immediately reportable when it comes from an user.
@KingTempest:
"motherfu- I SAID THE POSSIBLY IS FINE"
"Please shut the **** up"
This shouldn't be tolerable, no one was being rude or aggressive to him.